Upgrade to Siebel 7: A Global Investment Bank.
The Situation
In December 2002, Wability was contracted to perform an
analysis and a subsequent upgrade to Siebel 7
Siebel 7 Extends the reach and functionality of Siebel Systems’ suite of
integrated, multi-channel e-business applications and enables real-time
analytical ability to track and understand customer behavior,
subsequently allowing companies to be “digitally wired” to their
customers, partners and employees. With this release, Siebel also
introduces Smart Web Architecture—technology that combines a
zero-install Web client with the interactive capabilities typically
found with desktop applications. The scalable, common Web architecture
prepackages several critical e-business core technologies, such as a
rules-based personalization engine; content management platform;
business rules or workflow engine; and assignment or routing engine.
Prior to the upgrade, Wability developed a cost-benefit analysis for the
client. After realizing the clear benefits of the upgrade, our client
gave us the green light. The first phase of this project consisted of
Installing Siebel 7 servers and script, running scripts to merge,
upgrade and validate the upgrade of the existing Siebel 6 repository
with the new Siebel 7 repository. The team then performed a logical and
physical schema upgrade, and upgraded customized views and applets to
Web templates. This was followed by the configuration of the email
response application as per the new functionality in Siebel 7. The team
then installed Web Server on iPlanet for thin client access, after
which, they prepared project plans for migration to production. Lastly,
the migration plans were successfully executed.
The Benefits
Increased customer satisfaction +19% - Increased revenue +15% - Increased employee productivity +20%